Design of a Mobile‑Based Student Feedback System: A Case Study of Federal University, Dutsin‑Ma, Dutsin‑Ma LGA
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Background of the Study
Student feedback is an essential component in evaluating and enhancing the quality of education. At Federal University, Dutsin‑Ma, Dutsin‑Ma LGA, traditional feedback methods—often paper‑based or limited to periodic surveys—are insufficient in capturing timely and comprehensive insights from students. The design of a mobile‑based student feedback system is proposed to address these challenges by providing an accessible and user‑friendly platform for continuous feedback collection. This system leverages mobile applications and cloud‑based technologies to enable real‑time submission and analysis of student opinions regarding courses, instructors, and campus facilities (Chinwe, 2023; Musa, 2024). By incorporating features such as instant notifications, interactive surveys, and data analytics dashboards, the system ensures that feedback is promptly gathered and acted upon. The platform is designed to be intuitive, allowing students to provide detailed responses through smartphones, thus overcoming geographical and logistical barriers. The collected data is then analyzed using advanced statistical and machine learning techniques to identify trends, strengths, and areas for improvement. Such a dynamic feedback mechanism can inform decision‑making processes at the institutional level, contributing to continuous improvement in academic quality and student satisfaction. However, the development of this system faces challenges including ensuring data privacy, encouraging high participation rates, and integrating the feedback platform with existing university systems. Pilot studies in similar academic settings have demonstrated that mobile‑based feedback systems can significantly enhance the responsiveness of institutional interventions and improve overall educational outcomes. This study aims to evaluate the design, implementation, and effectiveness of a mobile‑based student feedback system at Federal University, focusing on system usability, data integrity, and the impact on institutional decision‑making (Okafor, 2025).
Statement of the Problem
Federal University, Dutsin‑Ma currently employs outdated methods for collecting student feedback, which result in delayed and often incomplete data on academic and administrative issues. The manual, paper‑based approaches lack the immediacy and accessibility required to address problems in a timely manner, leading to reduced student satisfaction and missed opportunities for improvement. Although a mobile‑based feedback system promises real‑time data collection and enhanced user engagement, its implementation is challenged by several factors. Key issues include concerns over data privacy, the potential low response rate due to user apathy, and technical difficulties in integrating the new system with legacy databases. In addition, variability in mobile device usage and connectivity among students can impact the reliability and consistency of the feedback data collected. Resistance from both students and administrative staff—who are accustomed to traditional feedback methods—further complicates the transition to a digital platform. This study seeks to address these issues by evaluating the operational effectiveness and user acceptance of a mobile‑based student feedback system. The research will compare the new system’s performance with conventional methods, analyze participation trends, and identify technical obstacles that must be overcome. Ultimately, the aim is to provide recommendations for optimizing the feedback process, ensuring data security, and fostering a culture of continuous improvement within the institution (Chinwe, 2024).
Objectives of the Study
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To design and implement a mobile‑based student feedback system.
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To assess the system’s effectiveness in capturing and analyzing student feedback.
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To propose strategies for improving data security and user engagement.
Research Questions
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How does the mobile‑based system enhance feedback collection compared to traditional methods?
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What technical challenges affect system integration and data privacy?
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Which measures can improve student participation and overall system reliability?
Significance of the Study
This study is significant as it investigates the potential of mobile‑based solutions to transform student feedback collection at Federal University, Dutsin‑Ma. By enabling real‑time, comprehensive feedback, the system aims to enhance institutional responsiveness and improve educational quality. The findings will guide university administrators in implementing digital feedback tools that foster continuous improvement and support informed decision‑making (Musa, 2024).
Scope and Limitations of the Study
This study is limited to the design and implementation of a mobile‑based student feedback system at Federal University, Dutsin‑Ma, Dutsin‑Ma LGA.
Definitions of Terms
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Student Feedback System: A digital platform for collecting and analyzing student opinions.
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Mobile‑Based Application: Software designed for use on mobile devices.
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Data Analytics: The systematic analysis of data to extract meaningful insights.
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